Just found a great site you’d like to visit again and again? Add it to your Favourites Folder.
You can add your favourite sites by clicking on the "Favourites Folder" in the task bar and then clicking "Add". From here you can also organise them into different sub-folders such as recipes, gardening, holiday destinations, etc. Just click on "Organise" to create new folders for each of your interests. (13/05/05)
Is your E-mail downloading slowly?, It may be from a large e-mail being sent to you. Use IDL's Webmail to view large pictures or to download large attachments. Once you have downloaded the message be sure to Delete it from your online inbox. (10/05/05)
Viruses are becoming more common lately. Common sense is your best weapon against them. If you have received an attachment you were not expecting, or one that is marked "undisclosed recipients" be sure NOT to open the attachment and be sure to delete the e-mail ASAP. (03/06/04)
To show the the size of an E-Mail in Webmail, log into Webmail, select Options across the top, Click on Index Order from the Menu, Then select Size from the Drop-Down menu and click Add. (30/03/04)
Your modem can be severely damaged during electrical storms. Fit surge protectors to be sure your equipment is safe. (11/02/04)
If you find your mailbox constantly filling up with junk e-mail (SPAM), IDL has the solution for you. We have implemented a program called SpamAssissin on our Mail Server which will make it easier for your computer to detect and filter SPAM, for more information click here (18/07/03)
Checking Your Mail From Another Computer
The IDL Webmail is a handy feature which allows you to check your mail from any computer in the world that has an Internet connection.
To access Webmail while away from your own computer, simply bring up the IDL Homepage by typing www.mail.idl.com.au in the address bar, or click WebMail, found at the top of the homepage in the blue section. Enter in your username and password and all your new messages will appear. (07/05/03)
Faster Internet Access
You may have seen Software which claim to speed up your Internet Access. NO Software can ever do this. The only way to speed up your Internet Connection is to change the way you connect. An example of this is Wireless Broadband. For more info click here. (08/04/03)
Help With Error Messages
Before calling our helpdesk, be sure to write down any error messages that are appearing on your computer. It's also useful to be in front of your computer, and make sure it is switched on ready to go. These simple steps will ensure our support staff can help you quickly and efficiently with any problems you are experiencing. (24/02/03)
Finding Pages You've Recently Visited
There are several ways to see a list of webpages that you have recently visited. The first is with the History Button, which looks like an old-fashioned sun dial. This is located on the tool bar and allows you to search for sites according to when you accessed them and by the sites most visited.
Alternatively, you can click on the little down arrow which appears at the end of the Address Bar. This shows a list of addresses that you have typed into the computer. (16/01/03)
“Virus Definitions” are what your Virus Scanner uses to know what new viruses are out there and how to protect your computer against them. Your “Virus Definitions” should never be any more than 2 weeks old. If you find that the date of your “Virus Definitions” exceed this run the "Live Update" option in your virus scanner or visit the manufactures website to manually download them. (09/10/02)
Outlook Express 6 and Outlook XP now have the ability to hide attachments that it believes to contain a virus or be a threat to the computer. If you wish to have access these attachments then you must turn this feature off, please note we DO NOT recommend that you do this, if you do disable this "hide" feature then it will leave your computer exposed to threats such as viruses. To turn this feature OFF click here. (03/10/02)
Trouble Opening Attachments?
The most common problem that is incurred when trying to open or view an attachment is that receiver of the file does not have the program that the attachment was created in. For example if you are sent a Microsoft Word file and you do not have Microsoft Word, you will not be able to open or view this attachment. If you find this happens you may be able to send the file back to the sender to request they change the file to a format you computer can open. (05/09/02)
Internet Explorer Playing Up?
If you find Internet Explorer is not starting or stops responding you can try removing the History and Deleting the Temporary Internet Files. Do this by going to My Computer --> Control Panel --> Internet Options then click Clear History and Delete Temporary Internet Files. (29/08/02)
Not sure if your E-Mail's working?
The easiest way to test if your e-mail is working is to send one to yourself. If it comes back to you then its working fine. (25/08/02)
Poor Phone Line Quality?
If you have a "noisy" phone line, this may affect the performance of your Internet Connection. In some cases it may stop your connection from working at all. You can test this yourself by listening into your telephone handset for any static or noise in your line. If you have any you may need to call Telstra to rectify this problem. (15/08/02)
No web pages being displayed?
If you find when you open Internet Explorer you see the message "Page Unavailable" or "Page cannot be displayed", make sure that your computer is dialing the Internet first. You can check this by clicking the "Refresh" or "Home" buttons within your browser. (30/07/02)
Disconnected while checking E-Mail?
If you find that you are being disconnected from the Internet while you are checking your e-mail, make sure you don't have "Hang up after Sending and Receiving" ticked. You can do that by following the tutorial here. (04/07/02)
If you find you can no longer see any pages on the Internet, but your e-mail is still working, this may be your solution: Firewall software (such as ZoneAlarm) can stop your computer from accessing Web-Pages (Browsing). Try disabling this software and see if you can once again browse. If you can, your Firewall is not configured correctly. (28/06/02)
E-Mail not working?
If you find that your e-mail is no longer working, be sure to check the settings to make sure these have not been changed, you can check these against our tutoiral here (13/06/02)
If you find that you are being disconnected from the Internet, try unplugging all other phone(s) that share the same line. (10/06/02)
If you find that it takes more than one attempt to connect to the Internet don't keep trying, Restart your computer and then try again, if this fails please contact our Helpdesk (this will save you making multiple phone calls). (30/05/02)
Having Internet and/or E-Mail problems and wondering if the problems are on your computer or with IDL?, you can now check by using the "System Status" window on our Home Page. (25/05/02)
One of the most common problems with Outlook Express (or any E-Mail program) is the the settings have been changed or not set up correctly in the first place. To check your E-Mail settings click here. (20/05/02)
Computer playing up? Try re-booting, you'd be suprised how often it works. (16/05/02)
Whenever using e-mail programs such as Outlook Express to check your mail, always be sure to click Send/Recieve to make sure all your new mail arrives. (06/05/02)
Paying your Internet account by Cheque or Money Order? Please remember to write your Username and Invoice Number on the back of your Cheque or Money Order. (30/04/02)
When downloading files from the Internet be sure to write down the name of the folder you are saving the files into. This will make them eaiser to find later when you want to view/use them. (19/04/02)
Call-Waiting is a very handy option to have on your phone, but you must rememeber that it will disconnect you from the internet if someone calls. To disable Call-Waiting dial #43# before you use the Internet, and *43# to turn Call-Waiting back on. (11/04/02)
Using E-Mail Effectively
When sending e-mails with attachments, be sure to limit the number of attachments on each e-mail. The more attachments you add on each e-mail the longer the e-mail will take to send and be received. (31/01/02)
To make sure a specific word is included in all your results use the plus (+)sign before the word. Similarly, to exclude a word from your results use the minus (-)sign. For example, to find Chocolate Cookies that's not Chocolate Chip type chocolate+cookie-chip. (28/12/01)
You can copy images from the Internet and paste them into your favourite word processor quite easily. Firstly, surf the Internet and find a suitable picture. Secondly, click that picture with the right mouse button and select copy. Finally, go to your word processor, and select the Edit menu, then Paste. (12/05/01)
TIP: "Your modem can be severely damaged during electrical storms. Fit surge protectors to be sure your equipment is safe." (01/01/70)